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1、—Any suggestions for the project?—（）.?
2、—Can you go skating with us this afternoon??
3、—Can you stay here longer?（）,but I have to?
4、—Do you mind if I record your lecture?—（）?
Go ahead.?
5、—Good morning, Sunshine Community Center ! May I help you?—（）?
6、—Hello, is that service center? The elevator of our apartment doesn't work.?
7、—Hi , Helen , I'll have an interview tomorrow. I'm afraid I can't make it.—（）?
8、—How are you feeling now??
9、—How did your talk with the community resident go??
10、—How do you think of the theme of our event??
11、—How do you think of the theme of our event?—（）.?
12、—How's your mother doing?一（）.?
13、—I am sorry. Now what were we talking about?—（）?
14、—I was worried about my math, but Mr. White gave me an A. —（）.?
15、—I’m terribly sorry that I’ve spilled some coffee on the table.—（）.?
16、—Let’s make plan first for our events, shall we?.?
17、—May I ask you why you left the former company？?
18、—Our company is doing a customer service questionnaire. May I take you a moment??
19、—Should I leave earlier tomorrow morning?
20、—Thank you very much for answering our questions. It really helps our market research?
21、—What kind of event are you going to plan??
22、—What starting salary do you expect?—（）.?
23、—What time does the train leave??
24、—What’s your view on our questionnaire_?_—（）?
25、—Why do you look unhappy. What's the matter?—( ).
26、—Would you like to go to the concert with us??
27、—Would you like to go to the concert with us?—( )， but I've promised to help Jim with his Chinese. Thank you all the same.
28、—Would you mind answering some questions about your annual report??
29、—Would you mind filling the questionnaire for me??
30、—Would you mind filling the questionnaire for me?—（）.?
31、—Your plan is perfect and I believe that it will be a great success .?
32、—（）.—It will be held on the 3rd floor of Shakiraton Hotel.?
33、—（）.—It will take at least two weeks .
34、—（）?—It costs us ten thousand dollars.?
35、—（）?—It will take at least two weeks.?
36、—（）?—Twice a week.?
37、—（）—Everything is going smoothly.?
38、—（）—In total, it should be about 15,000 RMB for the three-day training.?
39、—（）—It might be a good idea to read some simplified books first.?
40、—（）—My name is Helen , and I was born in 1980. My major was electrical engineering.?
41、—（）？—I have worked for IBM for 3 years.?
词汇与语法(89)-?
1、According to their feedback sheets, the participants are all （）According to their feedback sheets, the participants are all?
2、According to their feedback sheets, the participants are all （）with the training.?
3、American young people would rather（）advice from strangers.?
4、Are you familiar （）the saying, "it's not what you know, but who you know"? In event?
5、Are you familiar （）the saying, “it’s not what you know, but who you know”??
6、At the end of the day , you want all attendees （）your event to remember this key message?
7、Can you go skating with us this afternoon? —Sorry， I can’t. I（）take care of my little sister?
8、Customers（）refuse to filling the questionnaire are not permitted to buy the product .?
9、Did the medicine make you feel better—No.The more（），（）I feel.?
10、Does his absence（）to your work??
11、He is （） this company.
12、He says what he thinks and does what he wants to do, （） other people’s feelings.?
13、He was always（）in sharing his enormous knowledge.?
14、Her article is（）in her class.?
15、Hiring a good employ may cost much money and time，（）it can win much more for the?
16、Hiring the right employee （）you（）a thousand times over in high employee morale.?
17、His action is always（）with his words.?
18、How many players does a baseball team（）??
19、I didn't do（）last week.?
20、I don't know（）. I just arrived here two minutes ago.?
21、I have coffee （）breakfast time.?
22、I like cooking for my friends in（）free time.?
23、I would rather （） two weeks earlier.?
24、I'd like to（）that the staff member who served me didn't really seem to know what he was?
25、I'm writing to （） a position as a computer engineer in your company.?
26、I' m writing to( )a position as a computer engineer in your company.
27、If I （） you, I （） more attention to the independent auditors’ report and financial?
28、It is only by agreeing with their view point and （）that you will resolve the situation and send the?
29、I’d like to（） that the staff member who served me didn’t really seem to know?
30、I’m confident in these as long as we（）the needs of the community residents and improve?
31、I’m writing to（）a position as a computer engineer in your company.?
32、Let's （）our plan.?
33、Look!（）?
34、More than 30 people （） the position.?
35、My name is Helen, and I was born in 1980. My major was electrical engineering.?
36、One day, our dreams will（）reality.?
37、Our company will（）the customers’ suggestions.?
38、Our workers have been checking the heating system since you called us. I ( )you it will perform well soon.
39、Participants have（）the Productivity Analysis Worksheet.?
40、People （） find useful information from the annual report.?
41、Questionnaires are easy to （）.?
42、Questionnaires are not suitable（）some people.
43、The candidate should dress in a manner that is appropriate to the position（）he is applying.?
44、The enemy has strengthened their （） position.?
45、The heating system of our apartment broke down so I made a（） call to the community?
46、The investor should be aware of the limitations of the financial statement analysis （）the annual?
47、The Jia he Community Service Center is about to（）seance for residents.?
48、The more information you can get （） in your field.?
49、The more. information you can get, （）in your field.
50、The music （）like the singing of a bird.?
51、The music（）like the singing of a bird.?
52、The new year is just （）.
53、The quality of questionnaire will（）how much information we know from our?
54、The success of our event is（）to the sponsor.?
55、The training is （）positive results on the job they are presently （）.?
56、These tips may help you avoid（）bad employees for your company.?
57、They have disagreement （）the plan of celebrating the founding of the community.?
58、They（）since last night. They are about to finish the work.?
59、This involves （） the high-level reasoning behind your intentions for the event.?
60、Under no circumstance （）to tell lies to the public.?
61、We feel （）with the inconvenience the service center brought us.?
62、We have to（）our annual work report to the manager next week.?
63、We need to carry out a proper of the new system.?
64、We should keep in mind（） the feedback is very helpful for planning future meetings and?
65、We should take the degree（）account when we recruit a new secretary.?
66、We think that Smith should be told about his （）condition as soon as possible.?
67、We （）it very much that you've come to give us a timely ride. Otherwise we would miss the?
68、We（）very much that you’ve come to give us a timely ride. Otherwise we would miss the train.?
69、When reading the annual report，we should look out（）the areas where the company did not?
70、When stating problems，we can make a（） with those from last year.?
71、Where are you used to（）vegetables??
72、Whose textbook is this?—It （）John' s. It has his name on it.?
73、Write the telephone number down（）you forget.?
74、You also should send a resume （） the employer know more information about you.?
75、You can try these methods to keep your interview anxiety（）control.?
76、You must( )the annual certification of employment online within 15 days.
77、You need to( ) those questionnaire papers for your company.
78、Your long-term success in event planning will be based（）the experience you had.?
79、You’d better have your hair（）before going to your friend’s wedding.?
80、（） a company really wants is a candidate （） has the right skills.
81、（）?face-to-face interviews, questionnaires are cheaper for collecting data from a large?
82、（）?the feedback is very helpful for planning future meetings and events.?
83、（）?the fog, we should have reached the annual meeting site on time.?
84、（）?you prepare cross training plans, you need to consider both the company benefits?
85、（）a company really wants is a candidate （）has the right skills.?
86、（）face-to-face interviews, questionnaires are cheaper for collecting data from a large number?
87、（）the feedback is very helpful for planning future meetings and events.?
88、（）the fog, we should have reached the annual meeting site on time.?
89、（）you prepare cross training plans, you need to consider both the company benefits and the?
阅读理解（单选）
1、Angry customers tend to aim their dissatisfaction and complaints at staff members.?
21.Angry customers tend to aim their dissatisfaction and complaints at （）.
.-->A.staff members?
22.When a customer shouts rudely at you , you should （）.
.-->C.keep calm and listen carefully to the customer?
23.The underlined sentence in Paragraph 3 means （）.
.-->B.you should listen more than you speak.?
24.When dealing with an angry customer , which is NOT the right attitude?
.-->C.Be amused.?
25.Which of the following statements is true according to the passage?
.-->C.You should relax yourself and try to understand the angry customers.?
2、Angry customers tend to aim their dissatisfaction and complaints at staff members.?
21.At whom do angry customers tend to aim their dissatisfaction and complaints？
.-->A.Staff members.?
22.When a customer shouts rudely at you，you should （）.
.-->C.keep calm and listen carefully to the customer?
23.The underlined sentence"Use your ears more than your mouth"means（）.
.-->B.You should listen more than you speak?
24.When dealing with an angry customer，which is NOT the right attitude？
.-->C.Be amused?
25.Which of the following statements is true according to the passage？
.-->C.You should relax yourself and try to understand the angry customers.?
3、Angry customers tend to aim their dissatisfaction and complaints at staff members.?
1. At whom do angry customers tend to aim their dissatisfaction and complaints??
.-->A. staff members?
2. When a customer shouts rudely at you, you should?
.-->.C. keep calm and listen carefully to the customer?
3. The underlined sentence “Use your ears more than your mouth” means?
.-->.B. You should listen more than you speak.?
4. When dealing with an angry customer, which is NOT the right attitude?
.-->C. Be amused.?
5. Which of the following statements is true according to the passage?
.-->C. You should relax yourself and try to understand the angry customers.?
4、If you take the following steps, you can make a satisfactory annual report.?
1. Do you have to gather all the information since you entered the company before writing the annual?
report?
.-->B. No.?
2. Is it reasonable to include everything of the company in order to make the annual report?
informative?
.-->B. No.?
3. What does the underlined phrase “Less is more” mean?
.-->A. Using fewer words, making fewer parts, and so on, is simpler, and more efficient than the?
opposite.?
4. Which is NOT TURE for the functions of the visuals and charts?
.-->C. They can make the report harder to be understood.?
5. How many steps should you take to make your report impressive?
.-->C. Four?
5、Mary began playing the violin when she was only six.?
1. Mary’s father?
.-->.C. got the violin from his aunt?
2. Mary began to need a better violin when she was about?
.-->.B. 11?
3. The man at the concert told Mary’s parents that?
.-->.A. she had real talent?
4. Mary（） when she was 16.?
.-->B. set up her own group?
5. Eric Sound was the name of?
.-->.B. Mary’s music group?
6、PPHC and Gooseneck are two organizations that do similar community work.?
1. What are PPHC and Gooseneck??
.-->C. They are two organizations that do similar community work.?
2. Which degree does Elaine have?
.-->A. Psychology degree.?
3. Which of the following statements is TRUE according to the passage?
.-->B. Markhas a clear idea of his job after the training.?
4. How is Mark trained to be prepared for his work?
.-->C. Both A and B.?
5. What is the main idea of the passage?
.-->A. The importance of training.?
7、Questionnaires can be a simple way to get to know your audience’s opinions.?
1. The questionnaire contains following elements except?
.-->C. Address?
2. In order to keep your questionnaire visually attractive, you should?
.-->C. Leave enough space between questions and sections.?
3. You should start your questionnaire with（）questions and then move to（）ones.
.-->A. general, specific?
4. What could be the best title for this passage?
.-->A. Designing an Effective Questionnaire.?
5. Which of the following statements is NOT correct?
.-->B. Open-ended questions cannot provide more detailed information, so you’d better not use?
too many open-ended questions in one questionnaire.?
8、Stress around interviews is often influenced by our assumptions we make to ourselves about the process.?
1. What often influences the stress around interviews according to the passage?
.-->B. Anxiety-provoking thoughts?
2. Does one poor answer in an interview influence a candidate to get a job?
.-->B. No.?
3. Can imagining success help a candidate to lower levels of anxiety?
.-->A. Yes.?
4. How can we reduce our stress around interviews?
.-->A. Breathe deeply?
5. When should we go to see a doctor according the author?
.-->C. When we have too much stress around interview.?
9、Successful and memorable events don’t just happen.?
1. Which of the following statement is NOT true according to the passage?
.-->C. Know the limitation means you should know the audience’s limitation.?
2. Which is not the factor of holding a successful event?
.-->C. A invitation?
3. According to the passage, what is the key factor to make your event successful?
.-->B. Details.?
4. What is the best title for this passage?
.-->C. How to plan successful events.?
5. What is the purpose of making list of details?
.-->A. Make sure not overlook things?
10、The houses we live in are very important. The houses we live in are very important. They keep us from being cold in the winter and hot in the summer.?
21. Which of the following is NOT mentioned in the passage?
.-->B. Families and friends live in the same house.?
22. According to the passage, the house can keep out （）.
.--> C. the wind and the snow?
23. Houses are （）in sizes and many ways.
.-->C. different?
24. Which of the following is probably NOT the thing used to build houses?
.-->B. cotton?
25. From the passage we can infer that people（）.
.--> A. in hot places like to live the lightly-built houses to get heat?
11、There are more ants than any other kinds of land animals in the world.?
1. Which kind of ants is not regarded as the main types of ants in general?
.-->B. Soldier ants.?
2. According to the passage, what do we learn about the ants’ enemies?
.-->A. They are of many kinds.?
3. The red ants attack the black ants’ home because --?
>.C. they don’t have workers of their own?
4. According the passage, which of the following statements is TRUE?
.-->C. Ants are useful to human on some conditions.?
5. The main purpose of the passage is to?
.-->.A. explain some information about ants?
阅读理解（判断）
1. An annual report of a company provides some information about its business performance for?
2. People can know everything of the company from the annual report.
3. An annual report usually includes chairman’s letter, financial statements and operation?
4. A chairman’s letter should include the strategic direction moving forward.
5. This passage is mainly about the main parts of an annual report.
2、Cross training is training an employee to do a different part of the organization' s work.?
26. Cross training is training an employee to do a different job in a different company.
27. Cross training is beneficial not only for managers but also for employees.
28. Cross training can apply to almost any position and almost any industry.
29. Not all employees are suitable to be cross trained.
30. Y ou can decide which employees to be cross trained according to their age.
3、Cross training is training an employee to do a different part of the organization's work.?
26.Cross training is training an employee to do a different job in a different company.
27.Cross training is beneficial not only for managers but also for employees.
28.Cross training can apply to almost any position and almost any industry.
29.When you prepare cross training plans , the only consideration 15 the company benefits.
30.You can decide which employees to be cross trained according to their age.
4、Feedback from your customers is very important.?
1. Hotel customers and hotel staff think the same about breakfast.
2. A good or bad experience of a customer in a wheelchair in your shop shows whether your?
3. It’s not necessary to know about the customers’ needs and preferences.?
4. Questionnaires are useful in getting feedback from customers.
5. Front-line staff have nothing to do with improving customer service.
5、Feedback from your customers is very important. The more information you have from?
them, the more competitive you will be in your field.?Feedback from your customers is very important. The more information you have from them, the?
more competitive you will be in your field.?
26. Hotel customers and hotel staff think the same about breakfast.
27. A good or bad experience of a customer in a wheelchair in your shop shows whether your?
28. It's not necessary to know about the customers' needs and preferences.
29. Questionnaires are useful in getting feedback from customers.
30. Front-line staff have nothing to do with improving customer service.
6、Good communication skills are the key to success in life，work and relationships.?
26.A message must be understood，interpreted or delivered correctly with communication.
27.When you talk with others you can pay little attention to your body language.
28.The better you are able to understand others，the better your ability to communicate.
29.Before stating your opinions，you’d better let the speaker finish his or her talking first.
30.Don't argue or debate with others if you feel angry or displeased.
7、Hiring the right employee is a challenging process for a company.?
1. Hiring the wrong employee is expensive, costly to a company, and time consuming.
2. A company has to spend a lot of money hiring a right employee.
3. An advertisement with a clear target will make all candidates lose courage.
4. Well designed interview questions can help you know more about the candidates.
5. Work experience is one of the primary things for an employer to verify in background checking.
8、If you take the following steps, you can make a satisfactory annual report.?
26. Before writing the report, you should gather all the work you have done over the past year.
27. The contents of the report should be selective.
28. The idiom "a picture is worth a thousand words"is appropriate here.
29. The application of visuals and charts can make the report more boring
30. Ending the report with a strong call to action will offend he readers
9、QUESTIONNAIRES: ADVANTAGES & DISADVANTAGES?
1. The advantages of questionnaire are more than disadvantages.
2. Questionnaire is the cheapest way for collecting data from respondents.
3. Questionnaires have the advantage of being analyzed easily through the computer software.
4. Questionnaire is suitable for everyone.
5. The respondent is usually the same person you sent the questionnaire to.
10、USE THESE 5 (OF 10) TIPS TO START YOUR EVENT PLANNING CAREER?
1. You can plan a success event if you have experience.
2. You will move into a position with some responsibility only through volunteering.
3. Networking is the key to event planning.
4. Create an event album means taking photos in the event.
5. You can become a certified event planner as well when you gain valuable event planning?
11、Xiaoyan,I thought you’d like to know?
1. David had a meeting with the designers yesterday.
2. David had made the icons larger.
3. The speed of access has been made quicker.
4. David is going to make a presentation in Paris.--?
5. David would like some help from Xiaoyan.
翻译题(39)?
1、A few minutes later the doctor came out of his room for the third time.?
2、?I think what should be done is to create more job opportunities for students?
3、?In a word, taking the time to develop a well-designed and participant-friendly?
4、?The more familiar interviewing feels to you, the less anxiety you will feel with the process.?
5、?They have disagreement on the plan of celebrating the founding of the community.?
6、A bad hire not just wastes your time and money, but also impacts the team spirit and?
7、A few minutes later the doctor came out of his room for the third time.?
8、A few minutes later the doctor came out of his room for the third time.?
9、A man and his wife had a small restaurant near a station.?
10、A new food market will be built in our community next month.?
11、A true friend is someone who reaches for your hand and touches your heart.?
12、Angry customers tend to aim their dissatisfaction and complaints at staff members.?
13、As a general rule, it is better to focus on the content of a presentation as a means of?
14、By the following week, when he's on his own, he feels he has a pretty good idea of what he?
15、Focus groups are representatives of customers whose job is to provide you with?
16、Having patience with your customers and with yourself will go a long way in winning over?
17、I don't know why he is late, he might have had an accident.?
18、I think what should be done is to create more job opportunities for students.?
19、In contrast to other countries，the US has no national college entrance exam.?
20、In general, we’ve made some progress this year in improving community services.?
21、On the last day of the old year, there is a family dinner.?
22、Stress around interviews is often influenced by our assumptions we make to ourselves about the process.?
23、Thank you so much for your generous hospitality?
24、The more familiar interviewing feels to you, the less anxiety you will feel with the process.?
25、The old saying “practice makes perfect“ applies to interviewing too.?
26、They are willing to understand their partner’s position first before trying to get?
27、They have disagreement on the plan of celebrating the founding of the community.?
28、This involves identifying the high-level reasoning behind your intentions for the event.?
29、To communicate precisely what you want to say, you have to frequently need to define key?
30、want to leave a little room in the budget, just in case.?
31、We can't possibly get the work done by October.?
32、We should present data in tables or charts so that the report may not be boring with facts?
33、When you start a job, you must stick to it.?
34、Whether it’s an anniversary, a sporting event or a retirement party, and no matter how much?
35、Will you be involved in opening the new office??
36、Will you be involved in opening the new office??
37、You can see many interesting things on your way.?
38、You want all attendees leaving your event to?
39、You will do everything within your power to try and resolve the situation.?
阅?读填空题(8)?
1、An annual report provides （） information about an organization.?
2、Everyone wants to healthy and happy.?
3、Imagine this situation: you have bought a faulty item from a shop and you take?
4、Successful events don't just happen - they're the result of?
5、The houses we live in are very（）.?
6、The old saying “practice makes perfect” applies to interviewing too.?
7、The qualities of a good questionnaire?
8、Want to keep your staff motivated about learning new concepts??
题目：—Do you mind if I record your lecture?—_________________. Go ahead.
题目：— I was worried about my math, but Mr. White gave me an A.—____.
题目：—Can you go skating with us this afternoon?—Sorry, I can’t. I ________ take care of my little sister at home.
题目：He is ________ this company.
题目：He says what he thinks and does what he wants to do, ________ other people’s feelings.
题目：He was always ______ in sharing his enormous knowledge.
题目：His action is always ______ with his words．
题目：－How’s your mother doing?—_____________________.
题目：—I’m terribly sorry that I’ve spilled some coffee on the table.— ___.
题目：More than 30 people ______ the position.
题目：One day, our dreams will ____________ reality.
题目：The enemy has strengthened their ______ position.
题目：We think that Smith should be told about this ______ condition as soon as possible.
题目：―Whose textbook is this?―It _______ John’s. It has his name on it.
题目：—Would you like to go to the concert with us? — _________________, but I’ve promised to help Jim with his Chinese. Thank you all the same.
二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1. Thank you so much for your generous hospitality.（）
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
The houses we live in are very {A. expensive; B. important; C. huge}. They keep us from being cold in the winter and hot in the summer. In the winter they keep out of the snow. They also keep out the wind. Even if it is blowing outside, we are nice and warm inside. In the summer houses keep the hot sun from us. When it rains, they keep us from getting wet.
….. 后面试题题目省略
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
There are more ants than any other kinds of land animals in the world. They range from 0.1 to 1 inch long and are usually yellow, brown, red, or black. Ant slive in societies in which they depend on one another. The societies are not all exactly the same because there are ants of very many kinds. But in general, each kind has ants of three main types: queens, males, and workers.
….. 后面试题题目省略
二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写T错误写F。
GOOD COMMUNICATION SKILLS - KEY TO ANY SUCCESS
Good communication skills are the key to success in life, work and relationships.Without effective communication, a message can turn into error, misunderstanding,frustration, or even disaster by being misinterpreted or poorly delivered.
….. 后面试题题目省略
题库二
题目顺序为随机，请根据题目开头单词查找，或Ctrl+F查找题目中的关键词，不要输入整个题目
题目：—______— My name is Helen, and I was born in 1980. My major was electrical engineering.
题目：—______？— I have worked for IBM for 3 years.
题目：— Hi, Helen, I’ll have an interview tomorrow.I’m afraid I can’t make it.—
题目：________ a company really wants is a candidate ________ has the right skills.
题目：Hiring a good employ may cost much money and time, _______, it can win much more for the company in future.
题目：Hiring the right employee __you __ a thousand times over in high employee morale.
题目：I’m writing to ________ a position as a computer engineer in your company.
题目：—May I ask you why you left the former company？—______
题目：The candidate should dress in a manner that is appropriate to the position ________ he is applying.
题目：These tips may help you avoid ________ bad employees for your company.
题目：We should take the degree ________ account when we recruit a new secretary.
题目：—What starting salary do you expect?—______
题目：You also should send a resume ___ the employer know more information about you.
题目：You can try these methods to keep your interview anxiety ________ control.
题目：You must ______ the annual certification of employment online within 15 days.
二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1. The old saying practice makes perfect applies to interviewing too. （）
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Stress around interviews is often influenced by our assumptions we make to ourselves about the process. Countering anxiety-provoking thoughts can help to ….. 后面试题题目省略
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
The old saying practice makes perfect applies to interviewing too. Conduct practice interviews with a friend or family member,and ask for their feedback. You can also ….. 后面试题题目省略
二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写T错误写F。
Hiring the right employee is a challenging process for a company. A bad hire not just wastes your time and money, but also impacts the team spirit and company morale. A good hire, however, pays you back in employee productivity, successful employment relationship, and business culture enhancement. Here are certain rules that you can use to select the right employee.
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题库三
题目顺序为随机，请根据题目开头单词查找，或Ctrl+F查找题目中的关键词，不要输入整个题目
题目：______ you prepare cross training plans,you need to consider both the company benefits and the employee benefits.
题目：—______________________—Everything is going smoothly.
题目：—____—In total, it should be about 15,000RMB for the three-day training.
题目：—_________—It might be a good idea to read some simplified books first.
题目：According to their feedback sheets, the participants are all __with the training.
题目：American young people would rather ______advice from strangers.
题目：—Any suggestions for the project?—______________________
题目：Anyone who has worked here for over three years is ?for sick pay.
题目：Does his absenceto your work?
题目：How many players does a baseball team？
题目：Participants have _____the Productivity Analysis Worksheet.
题目：—Should I leave earlier tomorrow morning?—______________________
题目：The training is _____positive results on the job they are presently _____.
题目：We need to carry out a proper （ ? ） of the new system.
题目：Write the telephone number down you forget.
二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1. By the following week, when he’s on his own, he feels he has a pretty good idea of what he needs to do, and how to go about it.（）
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二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
PPHC and Goose neck are two organizations that do similar community work. Eachhas hired a new staff member to make contact with and provide services to new parents.
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二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Want to keep your staff motivated about learning new concepts? The quality and variety of the employee training you provide are keys for motivation. Reasons to{A. offer; B. complete; C. take} employee training are many, from new-hire operational training to introducing a new concept to a work group to installing a new computer system.
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二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写T错误写F。
Cross training is training an employee to do a different part of the organization's work. Training worker A to do the task that worker B does and training B to do A’s task is cross training. Cross training is good for managers because it provides more
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题库四
参考答案
题目顺序为随机，请根据题目开头单词查找，或Ctrl+F查找题目中的关键词，不要输入整个题目
题目：—__________?— It will be held on the 3rdfloor of Shakiraton Hotel.
题目：— Let’s make plan first for our events, shall we?.— ________________
题目：— What kind of event are you going to plan?—__________
题目：— How do you think of the theme of our event?—________________
题目：— Your plan is perfect and I believe that it will be a great success .—___
题目：______ the feedback is very helpful for planning future meetings and events.
题目：Are you familiar ______the saying, it’s not what you know, but who you know? In event planning, networking is key!
题目：At the end of the day, you want all attendees_____ your event to remember this key message that you’ve spent a long time reinforcing.
题目：He keeps on his focus on__________ money.
题目：Let’s ______ our plan.
题目：The success of our event is____ to the sponsor.
题目：They have disagreement___the plan of celebrating the founding of the community.
题目：This involves __ the high-level reasoning behind your intentions for the event.
题目：We should keep in mind__________the feed back is very helpful for planning future meetings and events.
二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1. Whether it’s an anniversary, a sporting event or a retirement party, andno matter how much time you have, your event’s success is in the detail. （）
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二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Successful and memorable events don’t just happen. Organizing and holding an event takes planning. Whether it’s an anniversary, a sporting event or a retirement party, and no matter how much time you have, your event’s success is in the details.
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二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Successful events don't just happen - they're the result of {A. plan; B. planning; C. planned}. The {A. bigge; B. big; C. large}the event, the bigger the plan. Just because Christian events are usually run byvolunteers doesn't mean you can get away with ….. 后面试题题目省略
二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写T错误写F。
USE THESE 5 (OF 10) TIPS TO START YOUR EVENT PLANNING CAREER
STEP 1 – Get experience and volunteer your time in different event services.There are so many aspects of events including, working for a graduation event, asports competition, volunteering for nonprofits, and working for an establishedevent planner. Your long-term success in event planning will be based on the experienceyou had.Make sure you have some solid skills in:
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题库五
题目顺序为随机，请根据题目开头单词查找，或Ctrl+F查找题目中的关键词，不要输入整个题目
题目：—________?—Twice a week.
题目：— What’s your view on our questionnaire_?_—________________
题目：— Our company is doing a customer service questionnaire .May I take you a moment?—________.
题目：— Thank you very much for answering our questions.It really helps our market research a lot. — ________________
题目：— Would you mind filling the questionnaire for me?— ________________
题目：____ face-to-face interviews, questionnaires are cheaper for collecting data from a large number of respondents.
题目：Customers___refuse to filling the questionnaire are not permitted to buy the product.
题目：I’d like to_______ that the staff member who served me didn’t really seem to know what he was doing.
题目：Our company will _____the customers’ suggestions.
题目：Questionnaires are easy to ____.
题目：Questionnaires are not suitable_____some people.
题目：The Jiahe Community Service Center is about to ______ service for residents.
题目：The quality of questionnaire will_____how much information we know from our customers.
题目：Where are you used to____ vegetables?
题目：You need to _____ those questionnaire papers for your company.
二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Questionnaires can be a simple way to get to know your audience’s opinions. Though it is easy to write a questionnaire, you need a lot of skill and experience to write a good one.Luckily, good design skills can be learned in a short time.
KEEP YOUR QUESTIONNAIRE SIMPLE ANDVISUALLY ATTRACTIVE
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二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
The qualities of a good questionnaire
It should be noted that one does not start by {A. writing; B. write; C. wrote} ….. 后面试题题目省略
二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写T错误写F。
QUESTIONNAIRES: ADVANTAGES &DISADVANTAGES
Every coin has two sides and questionnaires are no different. With questionnaires, the advantages out weigh the disadvantages.
ADVANTAGES OF QUESTIONNAIRES
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题库六
参考答案
题目顺序为随机，请根据题目开头单词查找，或Ctrl+F查找题目中的关键词，不要输入整个题目
题目：—Did the medicine make you feel better???— No. The more_______ I feel.
题目：— How do you like living in Beijing?— _______.
题目：— This jacket is so good. _______?— It’s200 yuan. I can give you special 20% discount on it.
题目：— Can you stay here longer?—_______, but I have to be back tomorrow.
题目：— I am sorry. Now what were we talking about?—_______.
题目：— What do you think of your mother’s advice?—_______.
题目：Her article is ____ in her class.
题目：I didn’t do ______ last week.
题目：I have coffee _______breakfast time.
题目：I like cooking for my friends in _______free time.
题目：I would rather ______ two weeks earlier.
题目：Look! __________.
题目：The music_______like the singing of a bird.
题目：They have learned about ______ in recent years.
题目：You’d better have your hair _____ before going to your friend’s wedding.
二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1. A man and his wife had a small restaurant near a station.（）
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二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Everyone wants to healthy and happy. When illness does come, the whole family is {A. interfered; B. affected; C. suffered}.Many adjustments（调整）have to be made {A. ….. 后面试题题目省略
二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写T错误写F。
Xiaoyan,
I thought you’d like to know what has happened to your report about improving the website.
Last week I had a meeting with the designers. I gave them a copy of your report and I told them that we needed to have the website redesigned.
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题库七
参考答案
题目顺序为随机，请根据题目开头单词查找，或Ctrl+F查找题目中的关键词，不要输入整个题目
题目：—Why do you look unhappy. What’s the matter?— __________.
题目：— __________— Neither do I. Look at our community,it is such a mess.
题目：—__________?—That’s great!
题目：—Customer
题目：—Hello, is that service center? The elevator of our apartment doesn’t work.—__________
题目：I don’t know __________. I just arrived here two minutes ago.
题目：It is only by agreeing with their view point and__________ that you will resolve the situation and send the customer away happy.
题目：Our workers have been checking the heating system since you called us. I ____you it will perform well soon.
题目：The heating system of our apartment broke down so I made a ______ call to the community service center.
题目：The more information you can get, __________inyour field.
题目：They__________ since last night. They are about to finish the work.
题目：They promised__________the car for us.
题目：We__________it very much that you’ve come to give us a timely ride. Otherwise we would miss the train.
题目：We are under ______ to finish the task within such limited time.
题目：We feel__________with the inconvenience the service center brought us.
题目：—Why do you look unhappy. What’s the matter?—__________.
二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1. Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences.（）
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二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their ….. 后面试题题目省略
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Imagine this situation: you have bought a faulty item from a shop and you take {A. them; B. it; C. him} back to complain.You go directly to the shop assistant and tell ….. 后面试题题目省略
二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写T错误写F。
Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following techniques will help you know what the customers think of your business.
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题库八
参考答案
题目顺序为随机，请根据题目开头单词查找，或Ctrl+F查找题目中的关键词，不要输入整个题目
题目：—________?— It costs us ten thousand dollars.
题目：— ________?—It will take at least two weeks.
题目：_____ the fog, we should have reached the annual meeting site on time.
题目：—Good morning, Sunshine Community Center!May I help you?—________.
题目：—How did your talk with the community resident go? —________ He seemed to accept my explanation，but he didn’t sign his name here .
题目：I’m confident in these as long as we ________the needs of the community residents and improve our service quality.
题目：If I _____ you, I _____ more attention to the independent auditors’ report and financial statements in the annual report.
题目：People ______ find useful information from the annual report.
题目：The investor should be aware of the limitations of the financial statement analysis ____ the annual report.
题目：The new year is just _________.
题目：Under no circumstance _____ to tell lies to the public.
题目：We have to ______ our annual work report to the manager next week.
题目：When reading the annual report, we should look out ______ the areas where the company did not comply with the regulations.
题目：When stating problems, we can make a _____with those from last year.
题目：—Would you mind answering some questions about your annual report? — .
二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1. In general, we’ve made some progress this year in improving community services.
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
An annual report provides {A. useful; B.useless; C. usefulness} information about an organization. People read annual reports in different ways. Some even {A. prefer; B. ….. 后面试题题目省略
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
If you take the following steps, you can make a satisfactory annual report.And your boss and other supporters will be impressed.
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二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写T错误写F。
An annual report of a company provides information about its business performance for certain people. These people include the investors, potential investors and other stakeholders. From the report, people can understand the company’s business scope, recent situation and future development. The main parts of an annual report usually include chairman’s letter, financial statements and operation analysis.
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测试中道随机题是从以下题库中抽取的，，请按题目关键词查找（或按快捷键Ctrl+F输入题目中的关键词，不要输入整个题目）
1、—Any suggestions for the project?—（）.?
2、—Can you go skating with us this afternoon??
3、—Can you stay here longer?（）,but I have to?
4、—Do you mind if I record your lecture?—（）?
Go ahead.?
5、—Good morning, Sunshine Community Center ! May I help you?—（）?
6、—Hello, is that service center? The elevator of our apartment doesn't work.?
7、—Hi , Helen , I'll have an interview tomorrow. I'm afraid I can't make it.—（）?
8、—How are you feeling now??
9、—How did your talk with the community resident go??
10、—How do you think of the theme of our event??
11、—How do you think of the theme of our event?—（）.?
12、—How's your mother doing?一（）.?
13、—I am sorry. Now what were we talking about?—（）?
14、—I was worried about my math, but Mr. White gave me an A. —（）.?
15、—I’m terribly sorry that I’ve spilled some coffee on the table.—（）.?
16、—Let’s make plan first for our events, shall we?.?
17、—May I ask you why you left the former company？?
18、—Our company is doing a customer service questionnaire. May I take you a moment??
19、—Should I leave earlier tomorrow morning?
20、—Thank you very much for answering our questions. It really helps our market research?
21、—What kind of event are you going to plan??
22、—What starting salary do you expect?—（）.?
23、—What time does the train leave??
24、—What’s your view on our questionnaire_?_—（）?
25、—Why do you look unhappy. What's the matter?—( ).
26、—Would you like to go to the concert with us??
27、—Would you like to go to the concert with us?—( )， but I've promised to help Jim with his Chinese. Thank you all the same.
28、—Would you mind answering some questions about your annual report??
29、—Would you mind filling the questionnaire for me??
30、—Would you mind filling the questionnaire for me?—（）.?
31、—Your plan is perfect and I believe that it will be a great success .?
32、—（）.—It will be held on the 3rd floor of Shakiraton Hotel.?
33、—（）.—It will take at least two weeks .
34、—（）?—It costs us ten thousand dollars.?
35、—（）?—It will take at least two weeks.?
36、—（）?—Twice a week.?
37、—（）—Everything is going smoothly.?
38、—（）—In total, it should be about 15,000 RMB for the three-day training.?
39、—（）—It might be a good idea to read some simplified books first.?
40、—（）—My name is Helen , and I was born in 1980. My major was electrical engineering.?
41、—（）？—I have worked for IBM for 3 years.?
词汇与语法(89)-?
1、According to their feedback sheets, the participants are all （）According to their feedback sheets, the participants are all?
2、According to their feedback sheets, the participants are all （）with the training.?
3、American young people would rather（）advice from strangers.?
4、Are you familiar （）the saying, "it's not what you know, but who you know"? In event?
5、Are you familiar （）the saying, “it’s not what you know, but who you know”??
6、At the end of the day , you want all attendees （）your event to remember this key message?
7、Can you go skating with us this afternoon? —Sorry， I can’t. I（）take care of my little sister?
8、Customers（）refuse to filling the questionnaire are not permitted to buy the product .?
9、Did the medicine make you feel better—No.The more（），（）I feel.?
10、Does his absence（）to your work??
11、He is （） this company.
12、He says what he thinks and does what he wants to do, （） other people’s feelings.?
13、He was always（）in sharing his enormous knowledge.?
14、Her article is（）in her class.?
15、Hiring a good employ may cost much money and time，（）it can win much more for the?
16、Hiring the right employee （）you（）a thousand times over in high employee morale.?
17、His action is always（）with his words.?
18、How many players does a baseball team（）??
19、I didn't do（）last week.?
20、I don't know（）. I just arrived here two minutes ago.?
21、I have coffee （）breakfast time.?
22、I like cooking for my friends in（）free time.?
23、I would rather （） two weeks earlier.?
24、I'd like to（）that the staff member who served me didn't really seem to know what he was?
25、I'm writing to （） a position as a computer engineer in your company.?
26、I' m writing to( )a position as a computer engineer in your company.
27、If I （） you, I （） more attention to the independent auditors’ report and financial?
28、It is only by agreeing with their view point and （）that you will resolve the situation and send the?
29、I’d like to（） that the staff member who served me didn’t really seem to know?
30、I’m confident in these as long as we（）the needs of the community residents and improve?
31、I’m writing to（）a position as a computer engineer in your company.?
32、Let's （）our plan.?
33、Look!（）?
34、More than 30 people （） the position.?
35、My name is Helen, and I was born in 1980. My major was electrical engineering.?
36、One day, our dreams will（）reality.?
37、Our company will（）the customers’ suggestions.?
38、Our workers have been checking the heating system since you called us. I ( )you it will perform well soon.
39、Participants have（）the Productivity Analysis Worksheet.?
40、People （） find useful information from the annual report.?
41、Questionnaires are easy to （）.?
42、Questionnaires are not suitable（）some people.
43、The candidate should dress in a manner that is appropriate to the position（）he is applying.?
44、The enemy has strengthened their （） position.?
45、The heating system of our apartment broke down so I made a（） call to the community?
46、The investor should be aware of the limitations of the financial statement analysis （）the annual?
47、The Jia he Community Service Center is about to（）seance for residents.?
48、The more information you can get （） in your field.?
49、The more. information you can get, （）in your field.
50、The music （）like the singing of a bird.?
51、The music（）like the singing of a bird.?
52、The new year is just （）.
53、The quality of questionnaire will（）how much information we know from our?
54、The success of our event is（）to the sponsor.?
55、The training is （）positive results on the job they are presently （）.?
56、These tips may help you avoid（）bad employees for your company.?
57、They have disagreement （）the plan of celebrating the founding of the community.?
58、They（）since last night. They are about to finish the work.?
59、This involves （） the high-level reasoning behind your intentions for the event.?
60、Under no circumstance （）to tell lies to the public.?
61、We feel （）with the inconvenience the service center brought us.?
62、We have to（）our annual work report to the manager next week.?
63、We need to carry out a proper of the new system.?
64、We should keep in mind（） the feedback is very helpful for planning future meetings and?
65、We should take the degree（）account when we recruit a new secretary.?
66、We think that Smith should be told about his （）condition as soon as possible.?
67、We （）it very much that you've come to give us a timely ride. Otherwise we would miss the?
68、We（）very much that you’ve come to give us a timely ride. Otherwise we would miss the train.?
69、When reading the annual report，we should look out（）the areas where the company did not?
70、When stating problems，we can make a（） with those from last year.?
71、Where are you used to（）vegetables??
72、Whose textbook is this?—It （）John' s. It has his name on it.?
73、Write the telephone number down（）you forget.?
74、You also should send a resume （） the employer know more information about you.?
75、You can try these methods to keep your interview anxiety（）control.?
76、You must( )the annual certification of employment online within 15 days.
77、You need to( ) those questionnaire papers for your company.
78、Your long-term success in event planning will be based（）the experience you had.?
79、You’d better have your hair（）before going to your friend’s wedding.?
80、（） a company really wants is a candidate （） has the right skills.
81、（）?face-to-face interviews, questionnaires are cheaper for collecting data from a large?
82、（）?the feedback is very helpful for planning future meetings and events.?
83、（）?the fog, we should have reached the annual meeting site on time.?
84、（）?you prepare cross training plans, you need to consider both the company benefits?
85、（）a company really wants is a candidate （）has the right skills.?
86、（）face-to-face interviews, questionnaires are cheaper for collecting data from a large number?
87、（）the feedback is very helpful for planning future meetings and events.?
88、（）the fog, we should have reached the annual meeting site on time.?
89、（）you prepare cross training plans, you need to consider both the company benefits and the?
阅读理解（单选）
1、Angry customers tend to aim their dissatisfaction and complaints at staff members.?
21.Angry customers tend to aim their dissatisfaction and complaints at （）.
.-->A.staff members?
22.When a customer shouts rudely at you , you should （）.
.-->C.keep calm and listen carefully to the customer?
23.The underlined sentence in Paragraph 3 means （）.
.-->B.you should listen more than you speak.?
24.When dealing with an angry customer , which is NOT the right attitude?
.-->C.Be amused.?
25.Which of the following statements is true according to the passage?
.-->C.You should relax yourself and try to understand the angry customers.?
2、Angry customers tend to aim their dissatisfaction and complaints at staff members.?
21.At whom do angry customers tend to aim their dissatisfaction and complaints？
.-->A.Staff members.?
22.When a customer shouts rudely at you，you should （）.
.-->C.keep calm and listen carefully to the customer?
23.The underlined sentence"Use your ears more than your mouth"means（）.
.-->B.You should listen more than you speak?
24.When dealing with an angry customer，which is NOT the right attitude？
.-->C.Be amused?
25.Which of the following statements is true according to the passage？
.-->C.You should relax yourself and try to understand the angry customers.?
3、Angry customers tend to aim their dissatisfaction and complaints at staff members.?
1. At whom do angry customers tend to aim their dissatisfaction and complaints??
.-->A. staff members?
2. When a customer shouts rudely at you, you should?
.-->.C. keep calm and listen carefully to the customer?
3. The underlined sentence “Use your ears more than your mouth” means?
.-->.B. You should listen more than you speak.?
4. When dealing with an angry customer, which is NOT the right attitude?
.-->C. Be amused.?
5. Which of the following statements is true according to the passage?
.-->C. You should relax yourself and try to understand the angry customers.?
4、If you take the following steps, you can make a satisfactory annual report.?
1. Do you have to gather all the information since you entered the company before writing the annual?
report?
.-->B. No.?
2. Is it reasonable to include everything of the company in order to make the annual report?
informative?
.-->B. No.?
3. What does the underlined phrase “Less is more” mean?
.-->A. Using fewer words, making fewer parts, and so on, is simpler, and more efficient than the?
opposite.?
4. Which is NOT TURE for the functions of the visuals and charts?
.-->C. They can make the report harder to be understood.?
5. How many steps should you take to make your report impressive?
.-->C. Four?
5、Mary began playing the violin when she was only six.?
1. Mary’s father?
.-->.C. got the violin from his aunt?
2. Mary began to need a better violin when she was about?
.-->.B. 11?
3. The man at the concert told Mary’s parents that?
.-->.A. she had real talent?
4. Mary（） when she was 16.?
.-->B. set up her own group?
5. Eric Sound was the name of?
.-->.B. Mary’s music group?
6、PPHC and Gooseneck are two organizations that do similar community work.?
1. What are PPHC and Gooseneck??
.-->C. They are two organizations that do similar community work.?
2. Which degree does Elaine have?
.-->A. Psychology degree.?
3. Which of the following statements is TRUE according to the passage?
.-->B. Markhas a clear idea of his job after the training.?
4. How is Mark trained to be prepared for his work?
.-->C. Both A and B.?
5. What is the main idea of the passage?
.-->A. The importance of training.?
7、Questionnaires can be a simple way to get to know your audience’s opinions.?
1. The questionnaire contains following elements except?
.-->C. Address?
2. In order to keep your questionnaire visually attractive, you should?
.-->C. Leave enough space between questions and sections.?
3. You should start your questionnaire with（）questions and then move to（）ones.
.-->A. general, specific?
4. What could be the best title for this passage?
.-->A. Designing an Effective Questionnaire.?
5. Which of the following statements is NOT correct?
.-->B. Open-ended questions cannot provide more detailed information, so you’d better not use?
too many open-ended questions in one questionnaire.?
8、Stress around interviews is often influenced by our assumptions we make to ourselves about the process.?
1. What often influences the stress around interviews according to the passage?
.-->B. Anxiety-provoking thoughts?
2. Does one poor answer in an interview influence a candidate to get a job?
.-->B. No.?
3. Can imagining success help a candidate to lower levels of anxiety?
.-->A. Yes.?
4. How can we reduce our stress around interviews?
.-->A. Breathe deeply?
5. When should we go to see a doctor according the author?
.-->C. When we have too much stress around interview.?
9、Successful and memorable events don’t just happen.?
1. Which of the following statement is NOT true according to the passage?
.-->C. Know the limitation means you should know the audience’s limitation.?
2. Which is not the factor of holding a successful event?
.-->C. A invitation?
3. According to the passage, what is the key factor to make your event successful?
.-->B. Details.?
4. What is the best title for this passage?
.-->C. How to plan successful events.?
5. What is the purpose of making list of details?
.-->A. Make sure not overlook things?
10、The houses we live in are very important. The houses we live in are very important. They keep us from being cold in the winter and hot in the summer.?
21. Which of the following is NOT mentioned in the passage?
.-->B. Families and friends live in the same house.?
22. According to the passage, the house can keep out （）.
.--> C. the wind and the snow?
23. Houses are （）in sizes and many ways.
.-->C. different?
24. Which of the following is probably NOT the thing used to build houses?
.-->B. cotton?
25. From the passage we can infer that people（）.
.--> A. in hot places like to live the lightly-built houses to get heat?
11、There are more ants than any other kinds of land animals in the world.?
1. Which kind of ants is not regarded as the main types of ants in general?
.-->B. Soldier ants.?
2. According to the passage, what do we learn about the ants’ enemies?
.-->A. They are of many kinds.?
3. The red ants attack the black ants’ home because --?
>.C. they don’t have workers of their own?
4. According the passage, which of the following statements is TRUE?
.-->C. Ants are useful to human on some conditions.?
5. The main purpose of the passage is to?
.-->.A. explain some information about ants?
阅读理解（判断）
1. An annual report of a company provides some information about its business performance for?
2. People can know everything of the company from the annual report.
3. An annual report usually includes chairman’s letter, financial statements and operation?
4. A chairman’s letter should include the strategic direction moving forward.
5. This passage is mainly about the main parts of an annual report.
2、Cross training is training an employee to do a different part of the organization' s work.?
26. Cross training is training an employee to do a different job in a different company.
27. Cross training is beneficial not only for managers but also for employees.
28. Cross training can apply to almost any position and almost any industry.
29. Not all employees are suitable to be cross trained.
30. Y ou can decide which employees to be cross trained according to their age.
3、Cross training is training an employee to do a different part of the organization's work.?
26.Cross training is training an employee to do a different job in a different company.
27.Cross training is beneficial not only for managers but also for employees.
28.Cross training can apply to almost any position and almost any industry.
29.When you prepare cross training plans , the only consideration 15 the company benefits.
30.You can decide which employees to be cross trained according to their age.
4、Feedback from your customers is very important.?
1. Hotel customers and hotel staff think the same about breakfast.
2. A good or bad experience of a customer in a wheelchair in your shop shows whether your?
3. It’s not necessary to know about the customers’ needs and preferences.?
4. Questionnaires are useful in getting feedback from customers.
5. Front-line staff have nothing to do with improving customer service.
5、Feedback from your customers is very important. The more information you have from?
them, the more competitive you will be in your field.?Feedback from your customers is very important. The more information you have from them, the?
more competitive you will be in your field.?
26. Hotel customers and hotel staff think the same about breakfast.
27. A good or bad experience of a customer in a wheelchair in your shop shows whether your?
28. It's not necessary to know about the customers' needs and preferences.
29. Questionnaires are useful in getting feedback from customers.
30. Front-line staff have nothing to do with improving customer service.
6、Good communication skills are the key to success in life，work and relationships.?
26.A message must be understood，interpreted or delivered correctly with communication.
27.When you talk with others you can pay little attention to your body language.
28.The better you are able to understand others，the better your ability to communicate.
29.Before stating your opinions，you’d better let the speaker finish his or her talking first.
30.Don't argue or debate with others if you feel angry or displeased.
7、Hiring the right employee is a challenging process for a company.?
1. Hiring the wrong employee is expensive, costly to a company, and time consuming.
2. A company has to spend a lot of money hiring a right employee.
3. An advertisement with a clear target will make all candidates lose courage.
4. Well designed interview questions can help you know more about the candidates.
5. Work experience is one of the primary things for an employer to verify in background checking.
8、If you take the following steps, you can make a satisfactory annual report.?
26. Before writing the report, you should gather all the work you have done over the past year.
27. The contents of the report should be selective.
28. The idiom "a picture is worth a thousand words"is appropriate here.
29. The application of visuals and charts can make the report more boring
30. Ending the report with a strong call to action will offend he readers
9、QUESTIONNAIRES: ADVANTAGES & DISADVANTAGES?
1. The advantages of questionnaire are more than disadvantages.
2. Questionnaire is the cheapest way for collecting data from respondents.
3. Questionnaires have the advantage of being analyzed easily through the computer software.
4. Questionnaire is suitable for everyone.
5. The respondent is usually the same person you sent the questionnaire to.
10、USE THESE 5 (OF 10) TIPS TO START YOUR EVENT PLANNING CAREER?
1. You can plan a success event if you have experience.
2. You will move into a position with some responsibility only through volunteering.
3. Networking is the key to event planning.
4. Create an event album means taking photos in the event.
5. You can become a certified event planner as well when you gain valuable event planning?
11、Xiaoyan,I thought you’d like to know?
1. David had a meeting with the designers yesterday.
2. David had made the icons larger.
3. The speed of access has been made quicker.
4. David is going to make a presentation in Paris.--?
5. David would like some help from Xiaoyan.
翻译题(39)?
1、A few minutes later the doctor came out of his room for the third time.?
2、?I think what should be done is to create more job opportunities for students?
3、?In a word, taking the time to develop a well-designed and participant-friendly?
4、?The more familiar interviewing feels to you, the less anxiety you will feel with the process.?
5、?They have disagreement on the plan of celebrating the founding of the community.?
6、A bad hire not just wastes your time and money, but also impacts the team spirit and?
7、A few minutes later the doctor came out of his room for the third time.?
8、A few minutes later the doctor came out of his room for the third time.?
9、A man and his wife had a small restaurant near a station.?
10、A new food market will be built in our community next month.?
11、A true friend is someone who reaches for your hand and touches your heart.?
12、Angry customers tend to aim their dissatisfaction and complaints at staff members.?
13、As a general rule, it is better to focus on the content of a presentation as a means of?
14、By the following week, when he's on his own, he feels he has a pretty good idea of what he?
15、Focus groups are representatives of customers whose job is to provide you with?
16、Having patience with your customers and with yourself will go a long way in winning over?
17、I don't know why he is late, he might have had an accident.?
18、I think what should be done is to create more job opportunities for students.?
19、In contrast to other countries，the US has no national college entrance exam.?
20、In general, we’ve made some progress this year in improving community services.?
21、On the last day of the old year, there is a family dinner.?
22、Stress around interviews is often influenced by our assumptions we make to ourselves about the process.?
23、Thank you so much for your generous hospitality?
24、The more familiar interviewing feels to you, the less anxiety you will feel with the process.?
25、The old saying “practice makes perfect“ applies to interviewing too.?
26、They are willing to understand their partner’s position first before trying to get?
27、They have disagreement on the plan of celebrating the founding of the community.?
28、This involves identifying the high-level reasoning behind your intentions for the event.?
29、To communicate precisely what you want to say, you have to frequently need to define key?
30、want to leave a little room in the budget, just in case.?
31、We can't possibly get the work done by October.?
32、We should present data in tables or charts so that the report may not be boring with facts?
33、When you start a job, you must stick to it.?
34、Whether it’s an anniversary, a sporting event or a retirement party, and no matter how much?
35、Will you be involved in opening the new office??
36、Will you be involved in opening the new office??
37、You can see many interesting things on your way.?
38、You want all attendees leaving your event to?
39、You will do everything within your power to try and resolve the situation.?
阅?读填空题(8)?
1、An annual report provides （） information about an organization.?
2、Everyone wants to healthy and happy.?
3、Imagine this situation: you have bought a faulty item from a shop and you take?
4、Successful events don't just happen - they're the result of?
5、The houses we live in are very（）.?
6、The old saying “practice makes perfect” applies to interviewing too.?
7、The qualities of a good questionnaire?
8、Want to keep your staff motivated about learning new concepts??
题目：—Do you mind if I record your lecture?—_________________. Go ahead.
题目：— I was worried about my math, but Mr. White gave me an A.—____.
题目：—Can you go skating with us this afternoon?—Sorry, I can’t. I ________ take care of my little sister at home.
题目：He is ________ this company.
题目：He says what he thinks and does what he wants to do, ________ other people’s feelings.
题目：He was always ______ in sharing his enormous knowledge.
题目：His action is always ______ with his words．
题目：－How’s your mother doing?—_____________________.
题目：—I’m terribly sorry that I’ve spilled some coffee on the table.— ___.
题目：More than 30 people ______ the position.
题目：One day, our dreams will ____________ reality.
题目：The enemy has strengthened their ______ position.
题目：We think that Smith should be told about this ______ condition as soon as possible.
题目：―Whose textbook is this?―It _______ John’s. It has his name on it.
题目：—Would you like to go to the concert with us? — _________________, but I’ve promised to help Jim with his Chinese. Thank you all the same.
二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1. Thank you so much for your generous hospitality.（）
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
The houses we live in are very {A. expensive; B. important; C. huge}. They keep us from being cold in the winter and hot in the summer. In the winter they keep out of the snow. They also keep out the wind. Even if it is blowing outside, we are nice and warm inside. In the summer houses keep the hot sun from us. When it rains, they keep us from getting wet.
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二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
There are more ants than any other kinds of land animals in the world. They range from 0.1 to 1 inch long and are usually yellow, brown, red, or black. Ant slive in societies in which they depend on one another. The societies are not all exactly the same because there are ants of very many kinds. But in general, each kind has ants of three main types: queens, males, and workers.
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二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写T错误写F。
GOOD COMMUNICATION SKILLS - KEY TO ANY SUCCESS
Good communication skills are the key to success in life, work and relationships.Without effective communication, a message can turn into error, misunderstanding,frustration, or even disaster by being misinterpreted or poorly delivered.
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题库二
题目顺序为随机，请根据题目开头单词查找，或Ctrl+F查找题目中的关键词，不要输入整个题目
题目：—______— My name is Helen, and I was born in 1980. My major was electrical engineering.
题目：—______？— I have worked for IBM for 3 years.
题目：— Hi, Helen, I’ll have an interview tomorrow.I’m afraid I can’t make it.—
题目：________ a company really wants is a candidate ________ has the right skills.
题目：Hiring a good employ may cost much money and time, _______, it can win much more for the company in future.
题目：Hiring the right employee __you __ a thousand times over in high employee morale.
题目：I’m writing to ________ a position as a computer engineer in your company.
题目：—May I ask you why you left the former company？—______
题目：The candidate should dress in a manner that is appropriate to the position ________ he is applying.
题目：These tips may help you avoid ________ bad employees for your company.
题目：We should take the degree ________ account when we recruit a new secretary.
题目：—What starting salary do you expect?—______
题目：You also should send a resume ___ the employer know more information about you.
题目：You can try these methods to keep your interview anxiety ________ control.
题目：You must ______ the annual certification of employment online within 15 days.
二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1. The old saying practice makes perfect applies to interviewing too. （）
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Stress around interviews is often influenced by our assumptions we make to ourselves about the process. Countering anxiety-provoking thoughts can help to ….. 后面试题题目省略
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
The old saying practice makes perfect applies to interviewing too. Conduct practice interviews with a friend or family member,and ask for their feedback. You can also ….. 后面试题题目省略
二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写T错误写F。
Hiring the right employee is a challenging process for a company. A bad hire not just wastes your time and money, but also impacts the team spirit and company morale. A good hire, however, pays you back in employee productivity, successful employment relationship, and business culture enhancement. Here are certain rules that you can use to select the right employee.
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题库三
题目顺序为随机，请根据题目开头单词查找，或Ctrl+F查找题目中的关键词，不要输入整个题目
题目：______ you prepare cross training plans,you need to consider both the company benefits and the employee benefits.
题目：—______________________—Everything is going smoothly.
题目：—____—In total, it should be about 15,000RMB for the three-day training.
题目：—_________—It might be a good idea to read some simplified books first.
题目：According to their feedback sheets, the participants are all __with the training.
题目：American young people would rather ______advice from strangers.
题目：—Any suggestions for the project?—______________________
题目：Anyone who has worked here for over three years is ?for sick pay.
题目：Does his absenceto your work?
题目：How many players does a baseball team？
题目：Participants have _____the Productivity Analysis Worksheet.
题目：—Should I leave earlier tomorrow morning?—______________________
题目：The training is _____positive results on the job they are presently _____.
题目：We need to carry out a proper （ ? ） of the new system.
题目：Write the telephone number down you forget.
二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1. By the following week, when he’s on his own, he feels he has a pretty good idea of what he needs to do, and how to go about it.（）
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二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
PPHC and Goose neck are two organizations that do similar community work. Eachhas hired a new staff member to make contact with and provide services to new parents.
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二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Want to keep your staff motivated about learning new concepts? The quality and variety of the employee training you provide are keys for motivation. Reasons to{A. offer; B. complete; C. take} employee training are many, from new-hire operational training to introducing a new concept to a work group to installing a new computer system.
….. 后面试题题目省略
二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写T错误写F。
Cross training is training an employee to do a different part of the organization's work. Training worker A to do the task that worker B does and training B to do A’s task is cross training. Cross training is good for managers because it provides more
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题库四
参考答案
题目顺序为随机，请根据题目开头单词查找，或Ctrl+F查找题目中的关键词，不要输入整个题目
题目：—__________?— It will be held on the 3rdfloor of Shakiraton Hotel.
题目：— Let’s make plan first for our events, shall we?.— ________________
题目：— What kind of event are you going to plan?—__________
题目：— How do you think of the theme of our event?—________________
题目：— Your plan is perfect and I believe that it will be a great success .—___
题目：______ the feedback is very helpful for planning future meetings and events.
题目：Are you familiar ______the saying, it’s not what you know, but who you know? In event planning, networking is key!
题目：At the end of the day, you want all attendees_____ your event to remember this key message that you’ve spent a long time reinforcing.
题目：He keeps on his focus on__________ money.
题目：Let’s ______ our plan.
题目：The success of our event is____ to the sponsor.
题目：They have disagreement___the plan of celebrating the founding of the community.
题目：This involves __ the high-level reasoning behind your intentions for the event.
题目：We should keep in mind__________the feed back is very helpful for planning future meetings and events.
二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1. Whether it’s an anniversary, a sporting event or a retirement party, andno matter how much time you have, your event’s success is in the detail. （）
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二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Successful and memorable events don’t just happen. Organizing and holding an event takes planning. Whether it’s an anniversary, a sporting event or a retirement party, and no matter how much time you have, your event’s success is in the details.
….. 后面试题题目省略
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Successful events don't just happen - they're the result of {A. plan; B. planning; C. planned}. The {A. bigge; B. big; C. large}the event, the bigger the plan. Just because Christian events are usually run byvolunteers doesn't mean you can get away with ….. 后面试题题目省略
二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写T错误写F。
USE THESE 5 (OF 10) TIPS TO START YOUR EVENT PLANNING CAREER
STEP 1 – Get experience and volunteer your time in different event services.There are so many aspects of events including, working for a graduation event, asports competition, volunteering for nonprofits, and working for an establishedevent planner. Your long-term success in event planning will be based on the experienceyou had.Make sure you have some solid skills in:
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题库五
题目顺序为随机，请根据题目开头单词查找，或Ctrl+F查找题目中的关键词，不要输入整个题目
题目：—________?—Twice a week.
题目：— What’s your view on our questionnaire_?_—________________
题目：— Our company is doing a customer service questionnaire .May I take you a moment?—________.
题目：— Thank you very much for answering our questions.It really helps our market research a lot. — ________________
题目：— Would you mind filling the questionnaire for me?— ________________
题目：____ face-to-face interviews, questionnaires are cheaper for collecting data from a large number of respondents.
题目：Customers___refuse to filling the questionnaire are not permitted to buy the product.
题目：I’d like to_______ that the staff member who served me didn’t really seem to know what he was doing.
题目：Our company will _____the customers’ suggestions.
题目：Questionnaires are easy to ____.
题目：Questionnaires are not suitable_____some people.
题目：The Jiahe Community Service Center is about to ______ service for residents.
题目：The quality of questionnaire will_____how much information we know from our customers.
题目：Where are you used to____ vegetables?
题目：You need to _____ those questionnaire papers for your company.
二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Questionnaires can be a simple way to get to know your audience’s opinions. Though it is easy to write a questionnaire, you need a lot of skill and experience to write a good one.Luckily, good design skills can be learned in a short time.
KEEP YOUR QUESTIONNAIRE SIMPLE ANDVISUALLY ATTRACTIVE
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二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
The qualities of a good questionnaire
It should be noted that one does not start by {A. writing; B. write; C. wrote} ….. 后面试题题目省略
二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写T错误写F。
QUESTIONNAIRES: ADVANTAGES &DISADVANTAGES
Every coin has two sides and questionnaires are no different. With questionnaires, the advantages out weigh the disadvantages.
ADVANTAGES OF QUESTIONNAIRES
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题库六
参考答案
题目顺序为随机，请根据题目开头单词查找，或Ctrl+F查找题目中的关键词，不要输入整个题目
题目：—Did the medicine make you feel better???— No. The more_______ I feel.
题目：— How do you like living in Beijing?— _______.
题目：— This jacket is so good. _______?— It’s200 yuan. I can give you special 20% discount on it.
题目：— Can you stay here longer?—_______, but I have to be back tomorrow.
题目：— I am sorry. Now what were we talking about?—_______.
题目：— What do you think of your mother’s advice?—_______.
题目：Her article is ____ in her class.
题目：I didn’t do ______ last week.
题目：I have coffee _______breakfast time.
题目：I like cooking for my friends in _______free time.
题目：I would rather ______ two weeks earlier.
题目：Look! __________.
题目：The music_______like the singing of a bird.
题目：They have learned about ______ in recent years.
题目：You’d better have your hair _____ before going to your friend’s wedding.
二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1. A man and his wife had a small restaurant near a station.（）
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二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Everyone wants to healthy and happy. When illness does come, the whole family is {A. interfered; B. affected; C. suffered}.Many adjustments（调整）have to be made {A. ….. 后面试题题目省略
二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写T错误写F。
Xiaoyan,
I thought you’d like to know what has happened to your report about improving the website.
Last week I had a meeting with the designers. I gave them a copy of your report and I told them that we needed to have the website redesigned.
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题库七
参考答案
题目顺序为随机，请根据题目开头单词查找，或Ctrl+F查找题目中的关键词，不要输入整个题目
题目：—Why do you look unhappy. What’s the matter?— __________.
题目：— __________— Neither do I. Look at our community,it is such a mess.
题目：—__________?—That’s great!
题目：—Customer
题目：—Hello, is that service center? The elevator of our apartment doesn’t work.—__________
题目：I don’t know __________. I just arrived here two minutes ago.
题目：It is only by agreeing with their view point and__________ that you will resolve the situation and send the customer away happy.
题目：Our workers have been checking the heating system since you called us. I ____you it will perform well soon.
题目：The heating system of our apartment broke down so I made a ______ call to the community service center.
题目：The more information you can get, __________inyour field.
题目：They__________ since last night. They are about to finish the work.
题目：They promised__________the car for us.
题目：We__________it very much that you’ve come to give us a timely ride. Otherwise we would miss the train.
题目：We are under ______ to finish the task within such limited time.
题目：We feel__________with the inconvenience the service center brought us.
题目：—Why do you look unhappy. What’s the matter?—__________.
二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1. Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences.（）
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二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their ….. 后面试题题目省略
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Imagine this situation: you have bought a faulty item from a shop and you take {A. them; B. it; C. him} back to complain.You go directly to the shop assistant and tell ….. 后面试题题目省略
二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写T错误写F。
Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following techniques will help you know what the customers think of your business.
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题库八
参考答案
题目顺序为随机，请根据题目开头单词查找，或Ctrl+F查找题目中的关键词，不要输入整个题目
题目：—________?— It costs us ten thousand dollars.
题目：— ________?—It will take at least two weeks.
题目：_____ the fog, we should have reached the annual meeting site on time.
题目：—Good morning, Sunshine Community Center!May I help you?—________.
题目：—How did your talk with the community resident go? —________ He seemed to accept my explanation，but he didn’t sign his name here .
题目：I’m confident in these as long as we ________the needs of the community residents and improve our service quality.
题目：If I _____ you, I _____ more attention to the independent auditors’ report and financial statements in the annual report.
题目：People ______ find useful information from the annual report.
题目：The investor should be aware of the limitations of the financial statement analysis ____ the annual report.
题目：The new year is just _________.
题目：Under no circumstance _____ to tell lies to the public.
题目：We have to ______ our annual work report to the manager next week.
题目：When reading the annual report, we should look out ______ the areas where the company did not comply with the regulations.
题目：When stating problems, we can make a _____with those from last year.
题目：—Would you mind answering some questions about your annual report? — .
二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1. In general, we’ve made some progress this year in improving community services.
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
An annual report provides {A. useful; B.useless; C. usefulness} information about an organization. People read annual reports in different ways. Some even {A. prefer; B. ….. 后面试题题目省略
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
If you take the following steps, you can make a satisfactory annual report.And your boss and other supporters will be impressed.
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二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写T错误写F。
An annual report of a company provides information about its business performance for certain people. These people include the investors, potential investors and other stakeholders. From the report, people can understand the company’s business scope, recent situation and future development. The main parts of an annual report usually include chairman’s letter, financial statements and operation analysis.
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